My body apparently knew how horrifically awful today would turn out to be because I had to draaaagggg myself outta bed today and then I had to draaaagggg myself to work. I was ecstatic when we were told we could leave at 3 today. I briefly considered leaving for HL this afternoon but I soon came to my senses and realized that maybe I could get some laundry or something done instead and we could walk to the Oscar Tango for dinner and get a nice early start tomorrow.
Alas, it was not to be. At 2:30 or so I got a call from the Apple Store, saying that my laptop repair was finished. I was ecstatic. They had told me 5-7 days and this was only three. Okay, so I will pick up my computer on the way home. Great.
Except when I got there, I found out that they had done two things: 1) Replace the trackpad. 2) WIPE MY HARD DRIVE!!!! No other information and the chirpy little flibbertygibbet was absolutely NO HELP. ??????
Now. This is complicated. 1. I THOUGHT that the Dreaming-of-Portland “genius” who sent my laptop away had UNDERSTOOD that I didn’t think that the trackpad was the issue and that we were looking for an underlying problem. 2. Mr. Dreaming-of-Portland did tell me that they MIGHT have to wipe my drive but I understood that to be IF and ONLY IF they needed to replace a “logic board” or my hard drive or whatever. 3. All of the other times I have had my trackpad replaced, they have done it WITHOUT wiping my hard drive. So why the FUCK did these frigging idiots wipe it if all they did was replace the trackpad?
I’m already boring you enough with this. I won’t go into the multiple phone calls that have been made and how I was promised a call from an Apple Store manager and have yet to receive one. “Steve”, an Apple tech support guy did call and talk me thru starting up a file restore from our time machine. He was cool and actually treated me as if I wasn’t walking around at 100. I hope Dreaming-of-Portland ends up out there. Portland can have him. I hope Apple doesn’t hire him. Maybe he can get a job rolling the Starbuck’s garbage cart out to the alley? Sorry but I was not impressed. But then, I don’t think Apple pays those people doodly-squat.
And you get what you pay for. Take a note, all of those who are firing teachers et al.
What a clusterfuck! The only question that remains is how DO I get my recurrent laptop issue fixed if the “geniuses” at the Apple Store refuse to take me seriously and keep on replacing my trackpad without looking for the real issue?
Gawd I hope tomorrow is a better day…